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Connect Eletive to Spintr

Spintr is your intranet. With the Spintr add-on, Eletive can  send a notification in Spintr that opens the survey directly. This guide covers setup on the Eletive side. 

Before you start

You need:

  • Reach out to Spintr support (support@spintr.com) to get an API client setup for this use case. 
  • The Spintr add-on enabled for your organisation. Ask your Eletive account manager if it is not available for you to enable. 
  • An Eletive account with administrator or superuser rights.

Connect in Eletive

  1. Turn on the Spintr integration. Go to Settings > Integrations and make sure Spintr is enabled in the Manage integrations section.
    If it is not possible, contact your Eletive account manager.

  2. Open the Spintr integration page.

  3. Enter your credentials. Fill in:

    • Tenant ID
    • Client ID
    • Client secret
    These are provided to you by Spintr. 
  4. Press Connect

Choose Spintr as a notification channel

Go to Notifications and turn on the Spintr column. Spintr is available for these survey notifications:

  • Employee survey
  • Custom survey
  • Onboarding survey
  • Exit survey
  • 360 invitation

Spintr is ticked for all notifications by default. Untick any you do not want sent through Spintr. Employees can change their own choices under Profile > Notifications, unless your administrator has locked the setting. 

The Spintr column only appears when the integration is connected.

What your employees see

When a survey opens for an employee:

  • Their survey appears as a widget in Spintr for as long as the survey is open.
  • They receive a Spintr notification with a link to their personal survey.
  • Clicking the link opens the survey in Eletive. 

If you change the survey deadline in Eletive, the Spintr widget updates to match. If you close a survey early, the widget disappears. Once the surey deadline passes the widget disapears.

Reminders do not send a new Spintr notification. Employees see the existing assignment in Spintr, and reminders still go through your other channels. 

Disconnect Spintr

To stop sending assignments to Spintr, go to the Spintr integration page and select Disconnect. Eletive removes the stored credentials and stops sending to Spintr. Existing assignments in Spintr remain until their end date. 

If you turn off the Spintr integration in the integrations settings, the connection is also disconnected and the credentials are removed.

Troubleshooting

What you see What to check
Connect step fails Re-copy the Tenant ID, Client ID and Client secret from Spintr. Check that the API client is active in Spintr.
Spintr column does not appear The integration is not connected, or the add-on is not enabled for your organisation.
An employee does not see their survey in Spintr Check that their externalId in Eletive matches their external key in Spintr exactly. Check that the survey is open and that the employee is included in the survey.
An employee does not get a notification Check that Spintr is ticked for that notification. Ask the employee to check their own notification settings in their profile.

If the problem continues, contact Eletive support for further assistance.