Email bounce (wrong email)

Sometimes an email is wrong and a "bounce" signal is sent back to the sender, in this case, Eletive. This means that the email could not be delivered. If this is the case, Eletive will no longer send more emails until the email is updated.

Find users with bounces

  • Navigate to Settings and Users
  • In the user list, users with bounced emails will be marked with a "!" symbol
  • To find all users that need to be fixed, use the "Email status" filter and select "Bounced"

Note: If the email is updated during an active survey the user will receive a new survey invite within 12 hours after the email was updated.