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Help Center

FAQ

FAQ

Find the answer to the most frequently asked questions.

Employee

How do I change my password?

I have answered the survey but I wish to change my answers, what can I do?

What happens if I pause while answering the survey?

I cannot make changes to my action/objective, why is that?

Manager

When can I see comments for a segment?

How is the participation rate calculated for a survey?

In the reports some questions are labeled as "Custom" or "Modified", what does this mean?

Administrator

Is is possible to enforce two-factor authentication for all users?

If I add an user to a segment that is part of a schedule's target group with an ongoing survey, will the user get a survey invitation?

When updating a user’s email, will a new survey invite be sent out?

What can I do if employee did not receive the email for the survey invite?

If I add a missing segment to a schedule's target group, will the new segment get an invite to the current survey?

Can I extend a custom survey, i.e. change end date?

How long can a survey be open?

If I turn off the Comment feature during an active survey, will users who haven't taken the survey yet be able to leave comments?

Can I have multiple surveys ongoing at the same time?

What does message "Maximum number of users is already added to the organization" mean?

How do I change the segment or attribute for a user?

Are we able to change manager on a segment?

How can Kiosk-users (users without email) access their individual results?

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