company logo
Help Center
  • Go to eletive.com
  • Go to Customer Portal
FAQ
  • Using Eletive
    • Authentication
    • Notifications
    • Results & Reports
    • Access & Roles
    • Actions
    • Objectives
    • 1-on-1s
    • Technology
  • Employee
    • Getting started
    • Survey
    • Comments & Chat
  • Segment and Team
    • Getting started
    • Results & Reports
    • Comments & Chat
  • Organization
    • Getting started
    • User management
    • Attributes & Segments
    • Engagement Surveys & Schedules
    • Results & Reports
    • Notifications
    • Question management
    • Comments & Chat
    • Custom Surveys
    • Authentication
    • 1-on-1s
    • Integrations
    • 360 feedback
    • Export API
    • Attrition risk
    • Support and Services
    • Lifecycle Surveys
  • Release Notes
  • FAQ
    • Employee
    • Manager
    • Administrator
      Back to home
      1. Help Center
      2. FAQ
      • Using Eletive
        • Authentication
        • Notifications
        • Results & Reports
        • Access & Roles
        • Actions
        • Objectives
        • 1-on-1s
        • Technology
      • Employee
        • Getting started
        • Survey
        • Comments & Chat
      • Segment and Team
        • Getting started
        • Results & Reports
        • Comments & Chat
      • Organization
        • Getting started
        • User management
        • Attributes & Segments
        • Engagement Surveys & Schedules
        • Results & Reports
        • Notifications
        • Question management
        • Comments & Chat
        • Custom Surveys
        • Authentication
        • 1-on-1s
        • Integrations
        • 360 feedback
        • Export API
        • Attrition risk
        • Support and Services
        • Lifecycle Surveys
      • Release Notes
      • FAQ
        • Employee
        • Manager
        • Administrator

      FAQ

      Find the answer to the most frequently asked questions.

      Employee

      • How do I change my password?
      • I have answered the survey but I wish to change my answers, what can I do?
      • What happens if I pause while answering the survey?
      • I cannot make changes to my action/objective, why is that?

      Manager

      • When can I see comments for a segment?
      • How is the participation rate calculated for a survey?
      • In the reports some questions are labeled as "Custom" or "Modified", what does this mean?

      Administrator

      • If I add an user to a segment that is part of a schedule's target group with an ongoing survey, will the user get a survey invitation?
      • Is is possible to enforce two-factor authentication for all users?
      • When updating a user’s email, will a new survey invite be sent out?
      • What can I do if employee did not receive the email for the survey invite?
      • If I add a missing segment to a schedule's target group, will the new segment get an invite to the current survey?
      • Can I extend a custom survey, i.e. change end date?
      • How long can a survey be open?
      • If I turn off the Comment feature during an active survey, will users who haven't taken the survey yet be able to leave comments?
      • Can I have multiple surveys ongoing at the same time?
      • What does message "Maximum number of users is already added to the organization" mean?
      • How do I change the segment or attribute for a user?
      • Are we able to change manager on a segment?
      See more
      Eletive Help Center
      • Go to eletive.com
      • Go to Customer Portal