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Help Center
FAQ
Using Eletive
Authentication
Notifications
Results & Reports
Access & Roles
Actions
Objectives
1-on-1s
Technology
Employee
Getting started
Survey
Comments & Chat
Segment and Team
Getting started
Results & Reports
Comments & Chat
Organization
Getting started
User management
Attributes & Segments
Engagement Surveys & Schedules
Results & Reports
Notifications
Question management
Comments & Chat
Custom Surveys
Authentication
1-on-1s
Integrations
360 feedback
Export API
Attrition risk
Support and Services
Lifecycle Surveys
Release Notes
FAQ
Employee
Manager
Administrator
FAQ
Find the answer to the most frequently asked questions.
Employee
How do I change my password?
I have answered the survey but I wish to change my answers, what can I do?
What happens if I pause while answering the survey?
I cannot make changes to my action/objective, why is that?
Manager
When can I see comments for a segment?
How is the participation rate calculated for a survey?
In the reports some questions are labeled as "Custom" or "Modified", what does this mean?
Administrator
If I add an user to a segment that is part of a schedule's target group with an ongoing survey, will the user get a survey invitation?
Is is possible to enforce two-factor authentication for all users?
When updating a user’s email, will a new survey invite be sent out?
What can I do if employee did not receive the email for the survey invite?
If I add a missing segment to a schedule's target group, will the new segment get an invite to the current survey?
Can I extend a custom survey, i.e. change end date?
How long can a survey be open?
If I turn off the Comment feature during an active survey, will users who haven't taken the survey yet be able to leave comments?
Can I have multiple surveys ongoing at the same time?
What does message "Maximum number of users is already added to the organization" mean?
How do I change the segment or attribute for a user?
Are we able to change manager on a segment?
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