In the reports, you will see an engagement index. This is a combined value of the questions. All drivers have an index as well. The values from the driver questions are combined to form the driver index.
The engagement index indicates the aggregated result. To improve it, focus on the different drivers and work with the lowest-rated drivers to improve the engagement score. Do not forget to continue to work with the highest-rated drivers as well to preserve the high engagement value. Apart from the benchmark value, this is a general description of different engagement scores:
1 - Very rare: A lot of room for improvement
2 - A relatively low result: Also room for improvement
3 - A commonly occurring result: Here is some room for improvement but close to an average score
4 - A high and good result: Keep up the good work to preserve this value
5 - Very rare: Excellent score but in most cases not realistic
The questions are formatted in a positive manner with the aim of driving engagement resulting in higher productivity, employee retention, and organizational success. By getting information about improvement areas you will get the opportunity to act on those areas. Challenges do not occur by asking questions and receiving feedback. The challenges are there either way. By getting an understanding of the situation, you get the insights you need to focus on what matters most. Low results should not be viewed as something bad, it is an opportunity to improve those results. By continuously measuring you get the insights to turn a decreasing trend into an increasing one.