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Feature Update - Conversations

The Conversations feature allows administrators and managers to view, manage, and respond to employee comments in one place. It provides tools to filter, analyze, and follow up on feedback, helping support meaningful dialogue across the organization.

Target audience: Administrators

Overview

The Conversations view is designed to give a clear overview of all incoming comments and responses. From here, administrators and managers can:

  • Read and reply to comments
  • Track which comments require attention
  • Filter conversations to find relevant feedback
  • Access related survey insights

The layout helps prioritize follow-ups and maintain ongoing dialogue within teams.

Activate the feature by going to Settings - Features - Conversations. 

Read Receipts

Chats automatically provide a "Read Receipt". This streamlines the communication flow, enhancing transparency, saving time, and improving the user experience which will make communication seamless for all users.

Note: Both Administrators and Managers trigger the read receipts.

Conversations feature 1

Statistics bar

The Statistics bar shows findings within the comments and can be used to show  comments based on the topic. 

Administrators can see statistics based on read comments and replies (Not read by manager and Not answered by managers) and comments amount for sensitive questions (Stress and Bullying & Harassment).

Conversations feature 2

Managers can see statistics based Most commented diver and Most commented question as well with the comments amount for sensitive questions (Stress and Bullying & Harassment).

Converstations feature 3

Action menu

Each conversation have four options when clicking the “Edit dots” – Go to driver report, Save for later, Copy link to comment, Delete comment.

Go to driver report

Navigate to the driver report associated with a specific conversation. This feature ensures that you can swiftly access relevant information. Go straight from the comment to the driver report to see driver index, question scores, trends etc.

Save for later

Save a conversation for later, ensuring that important conversations are always within reach when you need them.

Copy link to comment

Generate a direct link to a specific conversation to send to a manager or administrator that has access to the same conversation. If the link is clicked by someone who does not already have access to the conversation, the link will be invalid.

Delete comment

Gives Administrator role in Eletive the possibility to delete a comment. Could be necessary if the comment for example should contain GDPR related information.

Converstions feature 4

Note: The comment will appear as "deleted by an administrator" for the employee and anyone with access to the comment.

New filtering options

The filtering capabilities provide you with more control and a better workflow when working with comments. Sort by newest or oldest, apply specific Date ranges or filter by reply status. Additional filters include driver, specific questions, comment types, question type, question score. If Comments AI is enabled, it will also be possible to utilize the Listening AI analysis filter to filter on sentiment categories.

Conversations feature 5

Conversation Context

When a comment is written on a question, you gain access to valuable metrics, providing a more comprehensive understanding of the discussion:


Question driver

The driver connected to the question will be displayed in the comment view.

Question score

Managers and administrators can view the score associated with the question linked to the user's conversation.

Sentiment categories

Whether positive, negative, or neutral, this feature allows you to quickly grasp the emotional tone of responses, facilitating a nuanced understanding of user feedback. (Will be shown when the feature Comments AI is enabled)

eNPS group

Identify if comments align with the Promoter, Detractor, or Passive categories.

 

Conversations feature 6

Conduct/Perform survey (Comment box)

To promote leaving comments in the organization, the comment box will always be visible for the user when utilizing the Survey Comments feature. Rather than requiring a click on the “Comment” icon the box is always present and ready to receive valuable insights from the users.

Encourage comment if low-scored answer

If “Comments” and “Survey Comments” are enabled in the feature settings, the toggle “Encourage comment if low-scored answer" will not be visible in the Schedule settings. The comment box will be shown when taking a survey.

Conversations feature 7

If only “Comments” is enabled in the feature settings, the comment box will not be visible when conducting a survey.
Conversations feature 8

The toggle will be visible in the schedule. If toggle is enabled the comment box will only be displayed when a user answers 1 or 2.

Conversations feature 9