Comments AI

Our Comments AI function helps you understand your organization’s open text answers in real-time by analyzing sentences and identifying keywords.

Comments AI Analysis

Comments AI is a powerful filter tool that extracts actionable insights from large comment datasets. It uses advanced capabilities to identify key themes, emotions, and actionable points, delivering focused and intelligent summaries through Entity Analysis and Sentiment Analysis.

Entity Analysis finds important names or places in a text and gives them a "salience score" to show how important they are. Scores close to 1 mean very important, and scores near 0 mean less important.
Sentiment Analysis checks if the text feels positive, negative, or neutral. It uses a score from -10 to 10 and measures how strong the emotions are.

Comments AI Summary

The first view of the Comments AI dashboard is a summary. This feature highlights key topics employees have commented on and summarizes how those topics are described, enabling a faster understanding of feedback trends. It's a powerful tool to save time while staying connected to a team's thoughts and experiences.

Comments AI Dashboard

Below the overall summary, you will find the most common themes. The words listed in this view are based on how often they occurred in the comments, the higher up in the scatter plot diagram, the more it's been mentioned.  

Below the most common themes, you will find a summary per theme and Driver Insights, which provide deeper insights into the comments connected to the different drivers. 

From an organizational view, you will also find segment insights.

For more insights, click on a theme to view a summary, see the most common words related to it, and explore the comments in more detail.

To gain deeper insights into a driver, click on it to access a summary, view the most common themes within that driver, and explore the related comments further.

Supported languages

The AI analysis is currently done in English since it’s the most developed analysis globally. If comments are made in one of our supported languages, the comments will be first translated to English and then included in the analysis. It is easy to switch between English and the original language for all comments analyzed by AI through the auto-translation functionality.