Before sending out your survey, you have the opportunity to modify your survey invitation and reminders that the targeted employees will receive.
Customize Invitation
Here you have the opportunity to customize your survey invitation. You can customize both the Invite e-mail, and the Reminder e-mail.
When managing the custom invite you also have the opportunity to add translations. Select the language in the drop-down selector at the top of the module, add the translation by changing the Subject and Text fields. Your Subject will be the header of the invitation. Text is the content of the email, here, you can explain more about the survey and why you are using Eletive. Once finished, press "Save".
See example of default email survey invite:
When are automatic reminders sent?
Eletive also sends automatic reminders, these are only sent to those employees who haven't answered the survey yet. The content of the survey reminder can be changed as instructed above. It is not possible to turn on/off or change the automatic reminder functionality.
This is when the automatic reminders are sent and the priority (from top to bottom) for them:
- 24h before the survey ends.
- 3 days after start
- every 14 days
Automatic reminder as not sent more often than every 14 days, i.e. if it's less than 14 days until the survey closes. The third/last reminder listed above will not be sent.
Automatic reminders are not sent:
- If the survey duration is equal to or less than 3 days
It is also possible to send a survey reminder manually.